Shipping policies

When it comes to shipping, WITLUX is committed to providing a seamless and efficient experience for our customers. We understand the importance of receiving your order in a timely manner, and we strive to ensure that all shipments are handled with care and delivered promptly.

Shipping Methods

We offer various shipping methods to accommodate your needs:

  • Standard Shipping: Our standard shipping option delivers your order within 5-15 business days. This method is available for all orders and is free of charge.
  • Express Shipping: For those who need their items sooner, we offer express shipping. This option delivers your order within 2-3 business days for an additional fee. Please note that express shipping is not available for all locations.
  • International Shipping: We also offer international shipping for customers outside of the United Kingdom. Shipping times may vary depending on the destination, but we strive to deliver your order as quickly as possible.

Order Processing Time

Once you place an order with WITLUX, our team works diligently to process and ship your items as quickly as possible. Orders are typically processed within 1-2 business days. Please note that processing times may be slightly longer during peak seasons or promotional periods.

Tracking Your Order

To keep you informed about the status of your shipment, we provide tracking information for all orders. Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our website or the shipping carrier's website.

Shipping Restrictions

While we strive to offer shipping services to as many locations as possible, there may be certain restrictions due to legal or logistical reasons. If we are unable to ship to your location, you will be notified during the checkout process.

Lost or Damaged Shipments

In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.

Contact Us

If you have any questions or concerns regarding our shipping policies, please don't hesitate to contact our customer support team. We are here to assist you and provide you with the best possible shopping experience.